Terms and Conditions

Welcome to Anatolia Heritage Tours. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any bookings or using our services.

1. Booking and Payment
All bookings made through Anatolia Heritage Tours are subject to availability. Confirmations will be provided once full payment or the required deposit has been received. Payments must be made in the manner specified by the company at the time of booking. Anatolia Heritage Tours reserves the right to cancel any booking in case of non-payment or payment disputes.

2. Services
Anatolia Heritage Tours offers day tours, guided city tours, private group tours, and cultural and historical tours in Istanbul and surrounding areas. While we strive to provide accurate and up-to-date information about the tours, details including itineraries, timings, and prices are subject to change without prior notice.

3. Cancellations and Refunds
Cancellations must be communicated in writing to our office at 48 Sultan Selim Street, Floor 2, Istanbul, Marmara Region, 34430, Turkey. Refund eligibility will depend on the cancellation policy associated with each tour or service as specified at the time of booking. Anatolia Heritage Tours reserves the right to charge cancellation fees where applicable.

4. Changes to Bookings
Requests for changes to bookings, including tour dates or participant details, must be submitted in writing. Anatolia Heritage Tours will make reasonable efforts to accommodate such requests but cannot guarantee changes will be accepted, especially within short time frames.

5. Travel Documentation and Passports
Clients are responsible for ensuring they have valid travel documents, visas, and permits required for participation in tours. Anatolia Heritage Tours does not accept liability for failure to obtain necessary documents or denied entry to destinations.

6. Health and Safety
Participants acknowledge that certain tours may involve physical activity or exposure to outdoor conditions. It is the responsibility of clients to inform Anatolia Heritage Tours of any health conditions or special needs before booking. Anatolia Heritage Tours reserves the right to refuse participation if a client’s health condition is deemed unsuitable for a particular tour.

7. Liability
Anatolia Heritage Tours acts only as an agent in arranging transportation, accommodation, and other services. The company accepts no liability for injury, loss, damage, or delay caused by acts beyond its control, including but not limited to natural disasters, political unrest, strikes, or supplier failures.

8. Intellectual Property
All content including descriptions, images, and materials on the Anatolia Heritage Tours website are the property of Anatolia Heritage Tours and are protected by intellectual property laws. Unauthorized use or reproduction of such content is prohibited.

9. Privacy
Any personal information provided during the booking process will be handled in accordance with applicable data protection laws. Anatolia Heritage Tours does not share personal data with third parties except as necessary to deliver the booked services.

10. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Turkey. Any disputes arising from the use of Anatolia Heritage Tours services shall be subject to the exclusive jurisdiction of the courts located in Istanbul.

Anatolia Heritage Tours
48 Sultan Selim Street, Floor 2
Istanbul, Marmara Region, 34430
Turkey