Privacy Policy
Anatolia Heritage Tours ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or use our tourism and travel services, including day tours, guided city tours, private group tours, and cultural and historical tours.
Information We Collect
We may collect and process the following data about you:
- Personal identification information such as name, contact details, and address
- Booking details and preferences related to tours or services requested
- Payment information necessary for processing transactions
- Communication records where you contact us or we contact you
- Technical data including IP address, browser type, and usage data to improve our services
Use of Your Information
Your information is used to:
- Provide and manage the tours and services you request
- Process payments and confirm bookings
- Communicate with you regarding your reservations, inquiries, or updates
- Improve our online platform and customer service experience
- Comply with legal obligations and protect our rights
Legal Basis for Processing
We process your personal data based on one or more of the following lawful grounds:
- Your consent where applicable
- Performance of a contract with you
- Compliance with legal obligations
- Legitimate interests pursued by us, such as improving our services and security
Data Sharing and Disclosure
We do not sell your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our business, such as payment processors or tour guides, strictly for the purpose of fulfilling our contractual obligations. We may also disclose your information if required by law or to protect our rights.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access to your information is restricted to authorized personnel who are bound by confidentiality obligations.
Data Retention
We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.
Your Rights
Under the General Data Protection Regulation (GDPR) and applicable laws, you have the right to:
- Access and receive a copy of the personal data we hold about you
- Request correction or rectification of inaccurate data
- Request erasure of your personal data in certain circumstances
- Restrict or object to processing of your data where applicable
- Request data portability to receive your data in a structured format
- Withdraw consent at any time where consent is the lawful basis for processing
To exercise your rights, please contact us in writing at the following address:
Anatolia Heritage Tours
48 Sultan Selim Street, Floor 2
Istanbul, Marmara Region, 34430
Turkey
Cookies and Tracking Technologies
Our online platform may use cookies and similar tracking technologies to enhance user experience and analyze usage patterns. You can manage your cookie preferences through your browser settings.
International Data Transfers
Your personal data may be transferred to and processed in countries outside your own. We ensure that appropriate safeguards are in place to protect your data in accordance with GDPR and applicable laws.
Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our online platform with a revised date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please write to us at the address provided above.